Store Policies & FAQ
Shipping and availability:
This shop is run by a single individual, therefore it's sadly challenging to keep every item in stock. However I will do my best to have as much inventory as possible! If you missed a sale, don't worry most items will come back after being sold out unless their marked as clearance.
Items marked as clearance will not be restocked once sold out! So that's your last chance to get ahold of them. To create High Quality products are my main priorities, thats why older/outdated illustrations might get replaced.
Items ordered during presale will gurantee you the item you want. Reminder that presale items are sold before production so these usually take up to 1-2 months after presale closes to be ready for shipment.
Cancelling/changing orders:
In case you decided otherwise or wanted to change your order you can do it before shipment has been sent out or before productions start. To do that go to contact at the bottom of the page or write an e-mail to
[email protected]
with your order number.
DAMAGE OR LOST DURING TRANSIT:- All In-Stock orders will be shipped within 10 business days from order date.
- Shipping currently only within the EU or countries in Europe
- Order cancellation requests must be made within 24 hours of order date or before shipment has been sent out.
- Presale Items must be cancelled, before production starts.
- Orders cannot be cancelled once shipped.
- All physical products such as keychains and stickers can be returned within 14 days after arrival of product.
Presale items will need to be produced first which usually takes 1-2 months, sometimes even longer after presale closes.
This shop is run by a single individual, therefore it's sadly challenging to keep every item in stock. However I will do my best to have as much inventory as possible! If you missed a sale, don't worry most items will come back after being sold out unless their marked as clearance.
Items marked as clearance will not be restocked once sold out! So that's your last chance to get ahold of them. To create High Quality products are my main priorities, thats why older/outdated illustrations might get replaced.
Items ordered during presale will gurantee you the item you want. Reminder that presale items are sold before production so these usually take up to 1-2 months after presale closes to be ready for shipment.
Cancelling/changing orders:
In case you decided otherwise or wanted to change your order you can do it before shipment has been sent out or before productions start. To do that go to contact at the bottom of the page or write an e-mail to
[email protected]
with your order number.
Due to the nature of shipping, sometimes packages get damaged or lost during shipment. If you receive a damaged item, please contact us within 24 hours after receiving the package.
ADDRESS UPDATES/MISTAKES:
You are responsible for ensuring your address information is correct upon purchase! If you have supplied an incorrect address, you are responsible for any reshipment fees that occur!
You must notify the shop to correct any address mistakes, if you do not notify before shipment is made and the package cannot be recovered, shop owner cannot guarantee replacement.
MISSING/INCORRECT ITEMS:
This shop is run by a single party, who packs all the orders themselves. Due to human error, I may make a mistake. Please let me know asap if you have missing or incorrect items in your order, and I am happy to help resolve the issue!
Photos may be requested to verify.
REFUND POLICY:
Refunds are offered on damaged products and products that don't look or work as advertised. We do not facilitate exchanges on orders since stocks are limited and might already be sold out.
Refunds are processed to the original payment method and can take up to 10 buisness days to see credited.
FAQ (Frequently asked Questions):
- What is a Pre-Order/Presale?
Manifacturing begins after Pre-Order period closes and usually takes 1-2 months to be made. Keep in mind preorders cannot be refunded once production starts.
- Can I order In-Stock and Pre-Order Items together?
- When will this item restock?
If an Item is labeled CLEARANCE, it will not be coming back.
We do not have a set schedule yet for restocking.
- Can I cancel a Pre-Order?
- Can I change the address on an Order/Pre-Order?
- Can I add items to an existing order?
- Can I split an order to be shipped to different addresses?
- I do not see my question answered here?
Thank you for your support and patronage!